I- PURPOSE

The aim of this Sustainability Management Policy is to express CUBARAMA D.M.C.’s dedication to sustainable and responsible business practices. This policy demonstrates our commitment to environmental stewardship and corporate responsibility.

This organization also addresses relevant aspects related to the travel and tourism industry and drives continuous improvement suitable for its size and scope.

II- SCOPE

This policy applies not only to all CUBARAMA DMC staff but also encompasses our sustainable business partners, suppliers, destinations, visitors, customers, and authorized representatives. Its purpose is to raise awareness of sustainability and inspire these individuals and groups to embrace and promote sustainable practices.

III. POLICY STATEMENT

These guidelines are designed to show what we expect to accomplish, how we operate in a more accountable and continuous manner, and amendable for better improvement.

For legal compliance, Cubarama DMC follows all applicable local, national and international legislation and regulations, among others, on wildlife, forbidden and illegal souvenirs, health and safety, labor and employment, including protection of children and adolescents from sexual exploitation in the tourism industry, and environmental aspects.

IV- SOCIAL POLICY AND HUMAN RIGHTS

• Equal Opportunities: Cubarama DMC promotes local employment and ensures that the company is not discriminating against recruitment, conditions of employment, access to training and senior positions, advancement in terms of occupancy, gender, race, disability, ethnicity, religion/belief, sexual orientation or in any other way.

• Reporting and Communication: The organization communicates its sustainability policy, actions and performance to stakeholders, including customers, and seeks to engage their support.

• Community Support: The organization implements initiatives for local infrastructure and social community development, including education, training, health and sanitation, and local projects that address the impacts of climate change in the form of either donations or in-kind such as community service or volunteering.

• Local Services and Goods: The company is committed to encouraging customers to use sustainable local restaurants and shops (where appropriate) to promote local employment and support local entrepreneurs.

• Sexual Exploitation of Children (Contracting): Cubarama DMC ensures to include “clauses”, which enable the tour operator to revoke the contractual agreement prematurely, if the accommodation supplier does not take adequate measures to prevent sexual exploitation of children.

V- INTERNAL ENVIRONMENT MANAGEMENT

• Staff engagement: The staff are committed to the development and implementation of the sustainability management system and receive periodic guidance and training regarding their roles and responsibilities.

• Office Environment, Paper, Energy, and Waste Management: Cubarama DMC strictly imposed the “Switch-Off” policy on equipment and light usage, energy-efficient use during office hours, and ensures the implementation of a sustainable environment for the staff and its operations, not limited to resource conservation, “Plastic Free” policy for waste reduction, recycling and responsible waste disposal, and depletion of CO2 and other greenhouse gas emissions using appropriate alternative transport.

• Sustainable Procurement: Our company prefers to purchase products by bulks with environmental/sustainability certificates, or labels, with less packaging, locally produced or products from local suppliers with a sustainability reputation or with proven sustainability qualities and/or alternative to eco-friendly products with less negative impact on the environment.

VI- EXTERNAL ENVIRONMENT

• Inbound Partner Agencies, Transport, and Accommodation Suppliers: Our company has developed and implemented a policy with/for our existing and new coming business partners/suppliers to support, improve and achieve our goals for sustainability.

• Destination Engagement and Activities: It is strictly implemented to provide essential information to the customers and interpretation of the natural surroundings, as well as an explanation of appropriate behaviors for sensitive destinations, before visiting natural areas, local communities, and cultural heritage sites.

• Animal welfare: The company ensures regular and responsible practice of sustainable suppliers who engage animals in the tour activities for strict compliance with local and international law. Housing, care and handling of all wild and domestic animals must meet the highest standards of animal welfare.

VII- PROMOTION AND CUSTOMER’S FEEDBACK

• Promotion and Marketing: Promotion materials and marketing communication comply with relevant standards and voluntary codes of conduct are transparent, accurate and do not promise more than is being delivered.

• Customer Satisfaction: Customer Satisfaction is systematically monitored, and corrective actions are taken for service and product improvements.